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Keywords: Customer incivility
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Journal Articles
Customer incivility, person-organization fit and psychological well-being in healthcare: Does ethical leadership matter?
Available to Purchase
International Journal of Workplace Health Management (2025) 18 (5): 473–491.
Published: 13 August 2025
...Ahmed Mohammed Sayed Mostafa; Suhaer Yunus; Wee Chan Au Purpose Drawing on expectancy violations theory (EVT), this study aims to identify a linking mechanism and a boundary condition of the association between customer incivility (CI) and employees’ psychological well-being in healthcare...
