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Keywords: SERVQUAL model
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Journal Articles
International Journal of Workplace Health Management (2015) 8 (1): 34–45.
Published: 09 March 2015
.../approach – The study opted for a correlational study and used a psychometric approach. Totally, 69 administrative workers at a public university of Chile participated in a physical activity programme and completed a satisfaction questionnaire including sections adapted from the SERVQUAL model...
