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Keywords: Service quality
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Journal Articles
Adapting the SERVQUAL model to a physical activity break satisfaction scale
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International Journal of Workplace Health Management (2015) 8 (1): 34–45.
Published: 09 March 2015
...Cristian Roberto Santos; Ana María Contreras; Cesar Faúndez; Gonzalo Francisco Palomo-Vélez Purpose – The purpose of this paper is to create a “physical activity break” (PAB) satisfaction scale, for this, the RATER dimensions of the service quality model SERVQUAL were used. Design/methodology...
