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Purpose

The purpose of this paper is to describe how malware can harm the library's computers, and how technology can be used to protect them, in a way that can be understood by the non‐technical.

Design/methodology/approach

The searches encompassed articles and books on the issues of malware and technology‐based code organisms.

Findings

There were complex issues dealing with hackers and other malevolent and unscrupulous characters trying to break into computer systems for profit.

Research limitations/implications

Only small indicators of the overall problem have been addressed. Much more has to be investigated and learned.

Practical implications

It is advisable to learn to protect your computers more effectively when “online.”

Originality/value

Although much has been written about the problem, few articles offer concrete solutions to the problems.

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