Information services in an electronic environment: a review Available to Purchase

The reviewer concludes that the human problems of knowing one’s users, liaison and collaboration with academic staff, user training and information literacy, are still unresolved issues despite the wealth of information potentially available to professionals via electronic services monitoring and despite the promise of electronically mediated solutions. The measurement and evaluation of electronic services remain difficult with little consensus on what to measure and how to do it. Contends that classification has much to contribute to electronic information retrieval yet is seriously neglected.