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Purpose
The purpose of this paper is to provide an in‐depth discussion of reference tools in the virtual world of Second Life.
Design/methodology/approach
A description is given of the scripted functions employed by the author, a community virtual library reference desk volunteer of three years.
Findings
The paper finds that each tool can meet the information needs of community virtual library patrons.
Originality/value
The paper reveals that reference desk tool programs that run in the virtual world have implications for real world reference desks of the future.
© Emerald Group Publishing Limited
2010
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