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Purpose

The purpose of this paper is to provide an overview of the main contents of the 20th BOBCATSSS Symposium held in Amsterdam, The Netherlands, in January 2012, with the theme of “Information in emotion”.

Design/methodology/approach

The report provides a concise viewpoint of the overall impact of the conference.

Findings

The conference focused on the e‐environment, and debated new challenges and roles for librarians and information professionals.

Originality/value

This symposium is one of the few conferences in the world where students are the main characters and participate as organisers, reviewers, and presenters of the contributions. Reports on such conferences are of interest to students, to teachers and to professionals.

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