Danish experiences of TQM in the library world Available to Purchase

Points out that the introduction of modern total quality management(TQM) techniques into libraries and information centres is an example of how business principles are permeating the library world. Suggests,however, that TQM seems to be little understood by library and information sector managers and professionals, and that EN 29000 certification of libraries is still not widespread, though awareness of the issue is growing. Presents the results from a recent survey of TQM in Danish information institutions to support this claim and concludes with recommendations for the future.