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Describes the the use of Geographical Information Systems (GIS) as decision support tools in public libraries in England. A GIS is a computer software system that represents data in a geographic dimension. GIS as a decision support tool in public libraries is in its infancy;only seven out of 40 libraries contacted in the survey have GIS projects, three of which are at an advanced stage. Libraries are using GIS for the display of users as postcode data over a layer of wards thematically shaded as demographic data. This provides information for library management. Users can be represented as having books on loan, or as answering a user satisfaction survey. Decisions made on these data are: mobile library routes, area management initiatives, service targeting and capital development programmes.

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