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The British Library Document Supply Centre has always accepted that part of its function is to carry out, or commission, research into the needs of its users and their patterns of working, the better to offer improved services. Two recent documents arise from this concern and report collaboration between the Document Supply Centre and the Centre for Exploitation of Science and Technology. The first, Information Flows into Industrial Research, by Phil Barden of BLDSC and Ben Good of CEST, 42 pp., ISBN 0–7123–2065–2, November 1989, £8, discusses the results of a survey of users' attitudes and behaviour, by questionnaire sent to BLDSC's 1,000 largest industrial users in the UK. The survey was to discover the importance of the Library's role in providing scientific and technological information through supplying, on request, photocopies from back issues of journals.