... standards are a guideline for the implementation of quality management in organizations of different types and sizes. The exponential growth on the number of ISO 9000 certificates in Brazil has created a scenario that has certainly favoured the option of several information services towards the ISO 9000...

... of Communications and Arts of the University of São Paulo, Brazil. Aims to demonstrate its viability for academic libraries in developing countries, arguing that it provides valuable data towards the improvement of quality in the services. Proposes the integration of this technique into library planning...

...Maria Matilde Kronka Dias; Waldomiro Vergueiro Presents the evolution of the scientific and technological information infrastructure in Brazil, considering information as an input in the organization’s chain of values. Discusses the problem of information services for science and technology...

...Elisa Campos Machado; Waldomiro Vergueiro Discusses quality improvement, focusing on the development of the database DEDALUS, in the University of São Paulo, Brazil. Compares all the activities used in that institution with the management theories of quality. Submits that there is a correlation...

... for the study. Concludes that the model is adequate for use in libraries in developing countries. Academic libraries Brazil Collection management Developing countries Models A great variety of elements has been traditionally used to evaluate libraries, among which the size of the collection has...

... developing countries to reduce the gap between them and the first world. Recent developments in information services in Brazil, the biggest South American country, seem to be occurring in answer to this new environment. Intends to look closely at these developments,analysing how it is happening in Brazilian...

...Waldomiro C.S. Vergueiro Comic books are now becoming a part of public library collections. In Brazil, public libraries are organizing special branches or departments for comic books, calling them Gibitecas. Discusses the reasons for public libraries to collect comic books, and reviews...