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Keywords: Business process re‐engineering
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Journal Articles
Re‐engineering customer services: University of Salford information services division
Available to Purchase
Journal:
Information and Learning Sciences
New Library World (2005) 106 (7-8): 352–362.
Published: 01 July 2005
...Yvette Jeal Purpose This paper describes the first steps in a process of service re‐engineering – business process re‐engineering (BPR) – in the information services division (ISD) of the University of Salford. Design/methodology/approach This paper begins by describing the recent changes...
