... Quality assurance Performance measurement (quality) University libraries Customer services quality Slovenia Funding for higher education has been reduced year after year, and as a consequence the traditional manner of assessing value is being questioned. Assessment activities in academic...

... and process‐oriented approaches. Usability is considered as a whole cycle of activities and appropriate techniques in process‐oriented standards, and for this purpose they will be discussed in the first place. Customer services quality Standards Libraries Communication technologies User interfaces...