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Keywords: E-services
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Journal Articles
Journal:
Information and Learning Sciences
New Library World (2014) 115 (1-2): 4–14.
Published: 07 January 2014
...Olga Einasto Purpose – Service quality and new electronic services are strategic issues for academic libraries in finding better ways to support learning and research. The aim of this study is to contribute to the literature by identifying the major e-service evaluation criteria from the point...
