... labour‐intensive, but suggests that readers are favourably impressed by an expert system which requires relatively little input effort on the part of the library staff. Describes the idea of a “user profile” and its restricted implementation in a prototype system. Describes plans for further development...

... be represented as having books on loan, or as answering a user satisfaction survey. Decisions made on these data are: mobile library routes, area management initiatives, service targeting and capital development programmes. © MCB UP Limited 1994 Computer software Demographics Expert systems...