...Claire Creaser Purpose Library impact and how to evaluate it has been debated for a number of years. While the activity – the busy-ness – of the library is now routinely measured and described, the difference the library makes is less tangible and harder to measure. Libraries in all sectors...

...Stephen Town Purpose The purpose of this paper is to describe the Value Scorecard framework for performance measurement and advocacy in academic and research libraries. Design/methodology/approach The study used a leadership perspective and an autoethnographic approach to develop and test...

...Judith Broady‐Preston; Hugh Preston This paper reviews some of the current issues with regard to demonstrating quality of service provision in academic libraries. The need to discover an effective means of measuring the impact of library services on the academic community is identified...

...Linden Jane Sweeney Describes the continuing “cancellation crisis” in academic libraries in both the USA and the UK. Gives current prices of academic journals in the UK. Outlines methods used to measure the use of paper journals in libraries. Details a study revealing which of these methods...