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Keywords: Organizational development
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Journal Articles
Journal:
Information and Learning Sciences
New Library World (2012) 113 (5-6): 235–248.
Published: 11 May 2012
... takes flexibility and patience. The biggest challenge faced was developing common terms to define what each desk did and how the statistics would be used. While this process was useful for implementing the software, it also resulted in unexpected organizational development opportunity as it allowed...
