...Roberto Reinoso; Jaime Delgado-Iglesias; Itziar Fernández Purpose The purpose of this paper is to analyse student performance and perceptions when a flipped classroom setting is used, in comparison with the traditional model. Design/methodology/approach The inverted learning model or “flipped...

...Stephen Town Purpose The purpose of this paper is to describe the Value Scorecard framework for performance measurement and advocacy in academic and research libraries. Design/methodology/approach The study used a leadership perspective and an autoethnographic approach to develop and test...

... Societal changes The physical and the virtual library Experience Learning Meeting Performance In the Spring of 2010 the Committee on the Public Libraries in the Knowledge Society submitted a report to the Danish Minister of Culture. The background for establishing the committee was the closure...

... and discussed. Research into organisational effectiveness is reviewed, to assess its applicability to assessing quality of service provision. It is argued that libraries need to adopt a marketing orientation in measuring quality and performance. Scorecard models used currently in the private sector are outlined...