... Quality assurance Performance measurement (quality) University libraries Customer services quality Slovenia Funding for higher education has been reduced year after year, and as a consequence the traditional manner of assessing value is being questioned. Assessment activities in academic...

...Niels Ole Pors This paper is concerned with dimensions of quality assurance in learning. It focuses on three questions. The first concerns students’ performance in formal exams. The second question focuses on factors that influence student evaluation of teaching and the third is about the possible...