... proposals in certain areas, such as for example customer orientation and satisfaction, diversity of media on offer, number of users, lending frequency per item, personnel development, communication with the stakeholders (for example clients, communities, sponsors), quality management, economic performance...

...Valéria Martin Valls; Waldomiro de Castro Santos Vergueiro Purpose This paper focuses on the use of ISO 9000 standards for the introduction of quality management in information services, with a special emphasis on the Brazilian experience, aiming to provide support to information services managers...

...K.G.B. Bakewell Edite   par/Edited by Rejean Savard . Education and research for marketing and quality management in libraries/La formation et la recherche sur le marketing et la gestion de la qualite en bibliotheque: Satellite meeting/Colloque Satellite, Quebec, August 14‐16 Auot...