...Wilhelm Uutoni Purpose The purpose of this study was to evaluate digital reference services at the Namibia University of Science and Technology (NUST) and the University of Namibia (UNAM) library. Two aspects were evaluated, namely, “resources” and “elements of the general digital reference model...

... that it has been difficult for libraries to develop uniform terms and categories. © Emerald Group Publishing Limited 2012 Reference services Statistics Software implementation Organizational development Academic libraries Collections management Although the actual question was not asked...

... to the Alliance Virtual Library (AVL) and more recently to the Community Virtual Library (CVL) when the ALS discontinued formal financial support of the project. © Emerald Group Publishing Limited 2010 Libraries Virtual organizations Reference services Social trends A useful in‐world...

... practice standards” should be developed for remote access reference services. Design/methodology/approach Remote reference transactions were examined for evidence of adherence, or not, to the RUSA guidelines and behaviors. The transcripts were also coded for showing evidence, or not, of user...

... with remote users is one of the biggest challenges to providing reference services, and Ronan (2003) noted that librarians needed to translate the interpersonal skills used at the physical reference desk into the virtual environment. She also made some general observations about the characteristics...

... Information science Academic staff Reference services Nana Turk can be contacted at: d967n@yahoo.com © Emerald Group Publishing Limited 2008 About 20 per cent of researchers use the web to increase their visibility, accessibility, usage and the impact of their published work (Brody, 2007b...

...Tord Høivik Purpose In this paper, reference is treated as a market and the purpose is to argue that libraries need to refine their business strategies if they want to prosper in the digital environment. Design/methodology/approach The paper compares Norway's national virtual reference service...

...Tor Sveum Purpose In the autumn of 2006, two groups of students from the Faculty of Journalism, Library and Information Science at Oslo University College participated in a cooperative project with the Norwegian online reference service, Biblioteksvar.no (Ask The Library (ATL)). The students were...

... Limited 2007 Ethics Librarianship Library users Reference services Trust Norway In her PhD thesis “Kan biblioteket finne svaret?” (“Is the library able to find the answer?”) Salvesen (2006) studies the interaction between librarian and user. She concentrates on the conversation...

...) suggests, “Reference service will continue to change as our sources and technologies change, but one‐on‐one personal assistance will remain its centerpiece” (Tyckoson, 1999 , p. 63). Programs providing reference services away from the reference desk are not new, but they have become more popular since...

... at: katherine.ott@swosu.edu © Emerald Group Publishing Limited 2007 Information services Reference services University libraries Library users United States of America For years now, the internet has played an integral role in students' education, and it will continue to do so as more...

... to apply the gained knowledge in order to make decisions regarding their OPAC, their user education programs and their reference services. Research limitations/implications The present paper focuses on the analysis of those variables that were considered to be the most representative for constructing...

... Reference services Virtual organizations Switzerland Europe North America The prevalence of the internet can be seen in today's ways of living, working or learning, and in libraries too: now, most libraries offer “virtual information desks” (i.e. “Ask a Librarian”) and reply to users' queries...

...Kirsti Nilsen Purpose The purpose of this paper is to compare user perspectives on visits to in‐person and virtual reference services conducted by participants in the Library Visit Study, an ongoing research project. Design/methodology/approach This paper compares satisfaction rates...

... Resources on Animal Issues . Binghamton, NY : Haworth Information Press   2005 . 147 pp. , ISBN: 0‐7890‐2489‐6   $24.95 Co‐published simultaneously as The Reference Librarian, No. 86, 2004 © Emerald Group Publishing Limited 2005 --> Animals Reference services...

... Publishing Limited 2005 --> Library facilities Reference services Libraries When the first edition of this handbook came out I remember smiling at the snappy, and rather ambitious, title. Two years on and the second edition has arrived. Again, I am smiling, but this time with sincere...

... This paper fulfils a gap in the literature and offers a guide to programme analysis for managers of reference and instruction departments. © Emerald Group Publishing Limited 2005 Academic libraries Reference services Instructions Information management In this paper, reference services...

... Reference services Librarians Any librarian who uses the Internet a lot for their work, and in particular any librarian who is expected to train customers on its effective use, will at some point worry about their levels of knowledge. The medium itself constantly developing and this dynamism can...

... Limited 2003 --> Information services Reference services In recent years, librarians have been forced to accept that, no matter how much user education is provided, customers are more likely to use Google than any of the quality, subscription databases to which their Library service...

.... Successful engagement with change includes an appreciation of users’ expectations, and a positive attitude. © MCB UP Limited 2003 Reference services Digital libraries Collection management Academic libraries Selection Bibliographies Online content may vary from the print source: very...