...Wilhelm Uutoni Purpose The purpose of this study was to evaluate digital reference services at the Namibia University of Science and Technology (NUST) and the University of Namibia (UNAM) library. Two aspects were evaluated, namely, “resources” and “elements of the general digital reference model...

... was interested in demonstrating how reference services related to the instructional mission of the university. It was agreed that in any instance where a staff member was showing a patron how to do something the question would be labelled as instruction. Other questions, such as where is the copier, could easily...

... Emerald Group Publishing Limited 2010 Libraries Virtual organizations Reference services Social trends The following is an example of two patron interactions at the CVL Reference Desk that took place simultaneously on November 22, 2009. The first patron is Ricarda and the second...

... practice standards” should be developed for remote access reference services. Design/methodology/approach Remote reference transactions were examined for evidence of adherence, or not, to the RUSA guidelines and behaviors. The transcripts were also coded for showing evidence, or not, of user...

... , p. 1046). Communicating effectively with remote users is one of the biggest challenges to providing reference services, and Ronan (2003) noted that librarians needed to translate the interpersonal skills used at the physical reference desk into the virtual environment. She also made some general...

... publishing Information science Academic staff Reference services It is generally assumed that most scholars typically select journal articles, monographs and conference papers as their references. Indeed, this was the pattern found in the printed resources cited in the articles studied...

...Tord Høivik Purpose In this paper, reference is treated as a market and the purpose is to argue that libraries need to refine their business strategies if they want to prosper in the digital environment. Design/methodology/approach The paper compares Norway's national virtual reference service...

... Ethics Librarianship Library users Reference services Trust Norway In her PhD thesis “Kan biblioteket finne svaret?” (“Is the library able to find the answer?”) Salvesen (2006) studies the interaction between librarian and user. She concentrates on the conversation, the dialog between...

...Tor Sveum Purpose In the autumn of 2006, two groups of students from the Faculty of Journalism, Library and Information Science at Oslo University College participated in a cooperative project with the Norwegian online reference service, Biblioteksvar.no (Ask The Library (ATL)). The students were...

... be hidden, and that one's inadequacy is revealed by asking questions (Atlas, 2005 , p. 315). © Emerald Group Publishing Limited 2007 Academic libraries Library users Reference services Library instruction United States of America The University of Texas at San Antonio (UTSA) (see...

... potential value to other libraries considering embarking on a similar initiative. Katherine Ott can be contacted at: katherine.ott@swosu.edu © Emerald Group Publishing Limited 2007 Information services Reference services University libraries Library users United States of America...

... to apply the gained knowledge in order to make decisions regarding their OPAC, their user education programs and their reference services. Research limitations/implications The present paper focuses on the analysis of those variables that were considered to be the most representative for constructing...

... SwissInfoDesk illustrates the ongoing changes in reference work and the new dimension of communication between information specialists and information‐seekers. © Emerald Group Publishing Limited 2006 During the last ten years, reference services have been seriously declining, due to Google, Wikipedia...

...Kirsti Nilsen Purpose The purpose of this paper is to compare user perspectives on visits to in‐person and virtual reference services conducted by participants in the Library Visit Study, an ongoing research project. Design/methodology/approach This paper compares satisfaction rates...

... © Emerald Group Publishing Limited 2005 --> Animals Reference services An interesting and comprehensive bibliographical guide to web sites, books and journals covering, amongst others, the areas of animal‐human relationships, animal law, animals in science and education, animal...

... Limited 2005 --> Library facilities Reference services Libraries When the first edition of this handbook came out I remember smiling at the snappy, and rather ambitious, title. Two years on and the second edition has arrived. Again, I am smiling, but this time with sincere pleasure...

... This paper fulfils a gap in the literature and offers a guide to programme analysis for managers of reference and instruction departments. © Emerald Group Publishing Limited 2005 Academic libraries Reference services Instructions Information management While managers may suspect...

... 2004 --> Internet Reference services Librarians Any librarian who uses the Internet a lot for their work, and in particular any librarian who is expected to train customers on its effective use, will at some point worry about their levels of knowledge. The medium itself constantly...

...Karyn Meaden © MCB UP Limited 2003 --> Information services Reference services There are also a number of useful chapters on issues such as linking to Web sites and how to evaluate those sites before making them accessible to customers, improving the service to distance learners...

... fund managers advises an assistant director, and carries information back and forth to front‐line selectors in an effort to retain their participation. © MCB UP Limited 2003 Reference services Digital libraries Collection management Academic libraries Selection Bibliographies...