...Richard Turner Service levels With the rapid development of information service provision and the need to meet the requirements of all customers, LIS managers are increasingly having to become adept at drawing up often complex service level agreements. This second edition, produced...

... stakeholders; and thereby improve their performance in general. Librarians need to comprehend marketing orientation as well as have know‐how of marketing as a process. © MCB UP Limited 2001 Academic libraries Library services Marketing Service levels Service quality Slovenia...

... information systems. © MCB UP Limited 1995 Communications Development Disadvantaged groups Information services Information systems Kenya Literacy Service levels User studies An overview of information systems in Kenya has been given by this author in a previous article[ 1...