..., and in the literature on competencies for assessment in libraries (Passonneau and Erickson, 2014). 02 10 2017 13 11 2017 15 11 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Professional education Academic libraries Service quality...

...Olga Einasto Purpose – Service quality and new electronic services are strategic issues for academic libraries in finding better ways to support learning and research. The aim of this study is to contribute to the literature by identifying the major e-service evaluation criteria from the point...

...Richard Turner Edited by Martha   Kyrillidou and Fred H.   Heath . Measuring Service Quality . University of Illinois, Graduate School of Library and Information Science, Illinois Library Trends Vol. 49 No. 4 , Spring 2001 . 541‐799 pp. Service quality...

... of services are dealt with. Reveals the current situation concerning research into service quality in libraries, and focuses on the structure of importance and the level of the service quality components in the library at the Faculty of Economics and Business at the University of Maribor, Slovenia. Discusses...

... Limited 2001 Reference libraries Librarians Service quality Skills Information technology The title “Dinosaur or dynamo?” in regard to the future for subject reference librarians requires no explanation; it merely contrasts “no future” with a possible bright and significant role...

... Measurement Performance Service quality Librarians have, for years, lamented their inabilities to depict library services as vital to the academic community and especially to those responsible for funding the library… There is no magic key (Hernon and Altman, 1996). © MCB UP Limited 1999...

... Health care Librarians Libraries Library services National Health Service Re‐organization Self‐governing trusts Services marketing Service quality Health and its problems are never out of the news. Whether it is hospital closures, sci‐fi technology, management spending, late ambulances...

...Jette Hyldegaard A theoretical approach, describing the factors which may affect the service quality related to communication through intelligent interfaces. Considers service quality in general and points out quality factors and requirements in relation to the information search process...