... improvement of academic libraries. Findings The paper focuses specifically on focus group and reflective methods and also details some elements of user experience (UX) which brings together different qualitative techniques available for academic libraries. The paper concludes with a feature case study...

...Gricel Dominguez Purpose The purpose of this paper is to propose a method for the assessment of library space use and user experience by combining seating studies, surveys and observational data. Design/methodology/approach Seating usage studies (called seating sweeps), technology-assisted...

... on the web. These groups included: a research guides and tutorials group which oversaw the management and creation of online resource guides and video tutorials; an OPAC advisory group and an OPAC usability group that made strategic choices about the OPAC; a user experience group with a broad view of user...