... Customer satisfaction User interfaces Internet This paper is the second in a series of two that together describe the need for – and realization of – a new kind of interface for searching and obtaining library materials, an interface designed around user needs and decoupled from, though...

... and process‐oriented approaches. Usability is considered as a whole cycle of activities and appropriate techniques in process‐oriented standards, and for this purpose they will be discussed in the first place. Customer services quality Standards Libraries Communication technologies User interfaces...