... interaction with the public were given questionnaires examining different aspects of patron aggression. These variables included physical violence, verbal abuse, sexual harassment, and threats. Definitions for these variables are: Physical violence – the use of physical force against another person...

...Sarah Farrugia Outlines the problem of violence in British public libraries, where incidents commonly involve problem groups from drunks to unruly youths to irate patrons. The problem can be more extreme in US libraries with several librarians being killed, in a country that averages 20 workplace...

...Hannah McGrath; Anne Goulding Discusses some of the issues surrounding violence in the library workplace, analysing violent behaviour in libraries and the various types of “problem users” public library staff may encounter. Discusses the results of a mail survey of public library staff. Staff from...