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Employment Relations have launched two major new training packages: Collective Bargaining — designed to help negotiators improve their bargaining effectiveness — and Grievance Handling which gives supervisors and managers a systematic approach to handling the complaints of employees. Employment Relations, previously known as the Industrial Relations Training Resource Centre, was formed in 1977. The NEDO report which recommended its establishment highlighted “the identification of industrial relations training needs, and the development of programmes to meet them”, as one of the organisation's prime responsibilities.

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