“This book is highly recommended for managers who recognise the commercial benefits of ISO 9000 certification and welcome a comprehensive guide to its implementation”. (European quality)
“The handbook is a uniquely informative guide that is both readable and instructive”. (Quality world)
“ISO 9000 Quality Systems Handbook [is] the most comprehensive, yet readable book on the market today concerning ISO 9000”. (General Motors, Divisional QS 9000 Co‐ordinator)
The ISO 9000 Pocket Guide is packed with information that quality practitioners will find indispensable. It consolidates the essential messages that are contained in three books by the same author covering the development, implementation and assessment of quality systems. It provides the what, the why and the hows of ISO 9000 to assist quality system developers meeting ISO 9000 requirements and to help auditors perform effective audits.
Presented in bullet point format, the author guides the reader through each of the 57 clauses in ISO 9001, after laying down the fundamental concepts of quality management and the development of quality systems.
Full of task lists, flowcharts, definitions, hints, tips and questions for both developers and auditors, this pocket book is for quality practitioners who spend time away from their offices or as a memory jogger for preparing proposals, policies, procedures, letters or planning audits or meetings with staff, clients, and executives.
Copies can be ordered from: Heinemann Publishers Oxford, PO Box 382, Halley Court, Jordan Hill, Oxford OX2 8RU.
