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Volume 2, Issue 1
1 January 1992
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 2, Issue 1
Research Article| January 01 1992

Soliciting quality

Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1992
Managing Service Quality: An International Journal (1992) 2 (1): 17–22.
https://doi.org/10.1108/09604529210028976

Traces how solicitors Pannone March Pearson became the first firm to be accredited BS5750 Part 2 certification, through an interview with one of the firm′s corporate divisional partners. Describes the implementation process and the main problems encountered, as well as the benefits arising from implementation.

Keywords: IMPLEMENTATION, ISO 9000, QUALITY, SOLICITORS
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© MCB UP Limited
1992
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