Rooted firmly in the philosophy of win/win, Hoda Lacey’s book will enable managers to use conflict in ways that actually benefit both themselves and their organization. And by encouraging managers to become aware of their own behaviour Hoda provides a basis for avoiding conflict in the future.
Anyone who works with other people will find this book helpful. But it will be of special value to managers, supervisors, consultants and counsellors.
This is a great book. I am honoured to see how skilfully Hoda Lacey has developed concepts taught by the Conflict Resolution Network in Australia and woven in her own life experience and extensive research. Everyone who faces problems at work will find words of wisdom here. With these skills conflicts become opportunities to learn and grow (Helena Cornelius, co‐author of Everyone Can Win and Director, Conflict Resolution Network)
With growing awareness of the devastation caused by both physical and psychological violence, Hoda Lacey’s timely book, How to Resolve Conflict in the Workplace, provides practical tools for both identifying conflict and proactively dealing with it (Tim Field, author of Bully in Sight).
Drawing on the approach pioneered by the Conflict Resolution Network, this book provides a step‐by‐step method of tackling the problem. Part I sets the scene and Part II introduces the skills involved, including creating empathy, using assertiveness, dealing with emotions (your own and other people’s) and overcoming reluctance. Finally, Part III presents some practical conflict resolution tools. The text is reinforced throughout by examples, illustrations and real‐life case histories, and there is an appendix containing details of useful contacts and organizations.
