The use of the scorecard in the management of production‐operations

In order for production strategy to develop its role in the creative activity of value it is necessary to have the information that will facilitate decision making and to guide its performance. The aim of this study is to present the basic ideas of how a scorecard, adapted for use in production‐operations should be. More specifically it will present the key factors and indicators which it should contain, these being different depending on the production strategy used and on whether the information is directed at upper management levels or at levels with fewer responsibilities.