Britain's Industrial Relations Heretics

The achievement of an orderly industrial society requires much more original thought than has been evidenced in Britain thus far, but there are signs that things are changing. Prince Charles has outraged some managers (and consoled a goodly number of employees) by suggesting that there's nothing wrong with the British worker that American industrial relations techniques couldn't put right if only British managers would take note. An American public relations agency, Burson‐Marsteller, has started to pioneer some of those techniques in the UK with role‐playing “disaster program‐mes” between managements and workers on sensitive issues likely to disrupt harmonious industrial relations unless the right dialogue is found.