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Journal Articles

Data governance and industry 4.0 for optimizing supply chain resilience

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Mustafa Rehman Khan, Kay-Hooi Keoy, Ai-Fen Lim, Sriparna Basu, Voon-Hsien Lee, Keng-Boon Ooi
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems 1–27.
https://doi.org/10.1108/IMDS-04-2025-0534
Published: 06 January 2026
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Journal Articles

Examining the nexus: supply chain quality management, knowledge sharing, organizational innovation and strategic business performance

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Ai-Fen Lim, Keng-Boon Ooi, Voon-Hsien Lee, Garry Wei-Han Tan, Amrik Sohal
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2025) 125 (5): 1710–1731.
https://doi.org/10.1108/IMDS-05-2024-0441
Published: 17 March 2025
View article titled, Examining the nexus: supply chain quality management, knowledge sharing, organizational innovation and strategic business performance
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Journal Articles

Unveiling the potential of generative artificial intelligence: a multidimensional journey into the future

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Keng-Boon Ooi, Alex Koohang, Eugene Cheng-Xi Aw, Tat-Huei Cham, Cihan Cobanoglu, Charles Dennis, Yogesh K Dwivedi, Jun-Jie Hew, Heather Linton Kelly, Laurie Hughes, Chieh-Yu Lin, Anubhav Mishra, Ian Phau, Ramakrishnan Raman, Marianna Sigala, Yun-Chia Tang, Lai-Wan Wong, Garry Wei-Han Tan
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2025) 125 (2): 417–432.
https://doi.org/10.1108/IMDS-10-2023-0703
Published: 24 December 2024
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Journal Articles

Big data analytics capability in building supply chain resilience: the moderating effect of innovation-focused complementary assets

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Voon Hsien Lee, Pik-Yin Foo, Tat-Huei Cham, Teck-Soon Hew, Garry Wei-Han Tan, Keng-Boon Ooi
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2024) 124 (3): 1203–1233.
https://doi.org/10.1108/IMDS-07-2022-0411
Published: 29 January 2024
View article titled, Big data analytics capability in building supply chain resilience: the moderating effect of innovation-focused complementary assets
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Journal Articles

An SEM-ANN analysis of the impacts of Blockchain on competitive advantage

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Lai-Ying Leong, Jun-Jie Hew, Voon-Hsien Lee, Garry Wei-Han Tan, Keng-Boon Ooi, Nripendra P. Rana
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2023) 123 (3): 967–1004.
https://doi.org/10.1108/IMDS-11-2021-0671
Published: 23 January 2023
View article titled, An SEM-ANN analysis of the impacts of Blockchain on competitive advantage
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Journal Articles

The interplay of soft TQM practices and knowledge sharing: moderating role of market turbulence

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Ai-Fen Lim, Keng-Boon Ooi, Voon-Hsien Lee, Garry Wei-Han Tan
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2022) 122 (11): 2440–2464.
https://doi.org/10.1108/IMDS-09-2021-0562
Published: 15 August 2022
View article titled, The interplay of soft TQM practices and knowledge sharing: moderating role of market turbulence
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Journal Articles

Embracing mobile shopping: what matters most in the midst of a pandemic?

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Xiu Ming Loh, Voon Hsien Lee, Garry Wei-Han Tan, Keng-Boon Ooi, Samuel Fosso Wamba
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2022) 122 (7): 1645–1664.
https://doi.org/10.1108/IMDS-09-2021-0558
Published: 26 May 2022
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Journal Articles

Supply chain quality management for product innovation performance: insights from small and medium-sized manufacturing enterprises

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Voon-Hsien Lee, Pik-Yin Foo, Garry Wei-Han Tan, Keng-Boon Ooi, Amrik Sohal
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2021) 121 (10): 2118–2142.
https://doi.org/10.1108/IMDS-08-2020-0447
Published: 28 June 2021
View article titled, Supply chain quality management for product innovation performance: insights from small and medium-sized manufacturing enterprises
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Journal Articles

A meta-analysis of consumer innovation resistance: is there a cultural invariance?

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Lai-Ying Leong, Teck-Soon Hew, Keng-Boon Ooi, Binshan Lin
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2021) 121 (8): 1784–1823.
https://doi.org/10.1108/IMDS-12-2020-0741
Published: 03 June 2021
View article titled, A meta-analysis of consumer innovation resistance: is there a cultural invariance?
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Journal Articles

Taxi within a grab? A gender-invariant model of mobile taxi adoption

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Keng-Boon Ooi, Fang-Ee Foo, Garry Wei-Han Tan, Jun-Jie Hew, Lai-Ying Leong
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2021) 121 (2): 312–332.
https://doi.org/10.1108/IMDS-04-2020-0239
Published: 17 December 2020
View article titled, Taxi within a grab? A gender-invariant model of mobile taxi adoption
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Journal Articles

Mobile applications in tourism: the future of the tourism industry?

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Garry Wei-Han Tan, Voon Hsien Lee, Binshan Lin, Keng-Boon Ooi
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2017) 117 (3): 560–581.
https://doi.org/10.1108/IMDS-12-2015-0490
Published: 10 April 2017
View article titled, Mobile applications in tourism: the future of the tourism industry?
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Journal Articles

What catalyses mobile apps usage intention: an empirical analysis

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Jun-Jie Hew, Voon-Hsien Lee, Keng-Boon Ooi, June Wei
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2015) 115 (7): 1269–1291.
https://doi.org/10.1108/IMDS-01-2015-0028
Published: 10 August 2015
View article titled, What catalyses mobile apps usage intention: an empirical analysis
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Journal Articles

The effects of convenience and speed in m-payment

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Aik-Chuan Teo, Garry Wei-Han Tan, Keng-Boon Ooi, Teck-Soon Hew, King-Tak Yew
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2015) 115 (2): 311–331.
https://doi.org/10.1108/IMDS-08-2014-0231
Published: 09 March 2015
View article titled, The effects of convenience and speed in m-payment
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Journal Articles

Mobile TV: a new form of entertainment?

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Choy-Har Wong, Garry Wei-Han Tan, Siew-Phaik Loke, Keng-Boon Ooi
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2014) 114 (7): 1050–1067.
https://doi.org/10.1108/IMDS-05-2014-0146
Published: 05 August 2014
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Journal Articles

Productivity management: integrating the intellectual capital

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Kongkiti Phusavat, Narongsak Comepa, Agnieszka Sitko‐Lutek, Keng‐Boon Ooi
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2013) 113 (6): 840–855.
https://doi.org/10.1108/IMDS-09-2012-0330
Published: 21 June 2013
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Journal Articles

Intellectual capital: national implications for industrial competitiveness

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Kongkiti Phusavat, Narongsak Comepa, Agnieszka Sitko‐Lutek, Keng‐Boon Ooi
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2012) 112 (6): 866–890.
https://doi.org/10.1108/02635571211238491
Published: 22 June 2012
View article titled, Intellectual capital: national implications for industrial competitiveness
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Journal Articles

Interrelationships between intellectual capital and performance: Empirical examination

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Kongkiti Phusavat, Narongsak Comepa, Agnieszka Sitko‐Lutek, Keng‐Boon Ooi
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2011) 111 (6): 810–829.
https://doi.org/10.1108/02635571111144928
Published: 28 June 2011
View article titled, Interrelationships between intellectual capital and performance: Empirical examination
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Journal Articles

Does total quality management reduce employees' role conflict?

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Pei‐Lee Teh, Chen‐Chen Yong, Veeri Arumugam, Keng‐Boon Ooi
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2009) 109 (8): 1118–1136.
https://doi.org/10.1108/02635570910991337
Published: 25 September 2009
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Journal Articles

TQM and customer satisfaction in Malaysia's service sector

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Wen‐Yi Sit, Keng‐Boon Ooi, Binshan Lin, Alain Yee‐Loong Chong
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2009) 109 (7): 957–975.
https://doi.org/10.1108/02635570910982300
Published: 21 August 2009
View article titled, TQM and customer satisfaction in Malaysia's service sector
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Journal Articles

What drives Malaysian m‐commerce adoption? An empirical analysis

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Toh Tsu Wei, Govindan Marthandan, Alain Yee‐Loong Chong, Keng‐Boon Ooi, Seetharam Arumugam
Journal: Industrial Management & Data Systems
Industrial Management & Data Systems (2009) 109 (3): 370–388.
https://doi.org/10.1108/02635570910939399
Published: 20 March 2009
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