... of collaboration, the measures of the IoT and the criteria of SCC are developed, respectively. A hybrid multi-step methodology that combines neutrosophic set theory, analytic hierarchy process (AHP) and technology for order preference by similarity to an ideal solution (TOPSIS) is proposed to complete...

... Jayawickrama can be contacted at: uchitha.jayawickrama@staffs.ac.uk 22 09 2016 22 12 2016 21 02 2017 12 04 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only AHP ERP implementation Enterprise resource planning Knowledge...

...), CRM, fuzzy analytic hierarchy process (AHP), and technique for order preference by similarity to ideal solution (TOPSIS) methods to evaluate strategically customer profitability and prioritizing corporate accounts. This case study airline company has invested heavily in CRM over the past seven years...

... with SS. Finally, the authors compute the extent of SSI using analytical hierarchy process (AHP). Findings The results indicate that purchase policy, payment policy, coordination policy and corporate image of the buying firm have positive impact on SS. The purchase policy and corporate image have...