... lockdowns in cash-based economies, the adoption of contactless transactions through the widely available mechanism, mobile wallets, remained low. This research aimed to identify the factors surrounding this peculiarity. Design/methodology/approach The study was investigated using a composite model based...

...Cristiane Drebes Pedron; Winnie Ng Picoto; Gurpreet Dhillon; Mário Caldeira Purpose – The purpose of this paper is to define objectives for Customer Relationship Management (CRM) system adoption. The objectives provide a theoretical basis for strategizing about CRM system adoption. The objectives...

... studies. Findings There is a relatively low level of ICT expenditure with few companies adopting formal technology investment strategies. The findings highlight the strategic importance of supply chain integration for 3PLs with companies that have embarked on an expansion of their service portfolios...

... adoption process. Design/methodology/approach The authors derive a model containing the relationships between PSQ and IMP and between PSQ and some antecedents of organizational adoption. The relationships were analysed with data from a survey of 217 Australian companies, using structural equation...

...Giselle Rampersad; Indrit Troshani; Carolin Plewa Purpose Given the increased importance of inter‐organizational networks in fostering innovation, the purpose of this paper is to isolate drivers of the adoption of inter‐organizational systems (IOS) that support innovation processes. Design...

...Morteza Ghobakhloo; Daniel Arias‐Aranda; Jose Benitez‐Amado Purpose The purpose of this paper is to examine the factors within the technology‐organization‐environment (TOE) framework that affect the decision to adopt electronic commerce (EC) and extent of EC adoption, as well as adoption and non...