...Stephanie Hui-Wen Chuah; Philipp A. Rauschnabel; Ming-Lang Tseng; T. Ramayah Purpose The purpose of this paper is to propose a dedication-constraint-temptation (DCT) model to study the factors influencing customers’ loyalty to mobile data service (MDS) providers. The DCT model explicitly explores...

... or on customer satisfaction, perceived value and loyalty. However, ISO 9001 certification improved the relationship between customer satisfaction and customer loyalty by approximately 47 percent. Practical implications Service recovery can be used as a strategic driver in seizing new opportunities to enhance...

... and dependence of supplier on long‐term orientation and customer loyalty in the setting of relationships between travel agencies and their main providers. Design/methodology/approach A partial least square regression is performed to test a proposed model that links several relational variables with outcomes...

... that customer satisfaction is positively influenced by service convenience, whereas customer loyalty is positively influenced by customer satisfaction. Furthermore, customer satisfaction is indirectly influenced by service convenience through perceived service value. Finally, another key finding...

... communication systems Customer loyalty Quality H2. The information quality of mobile SNS significantly affects flow experience. H3. The system quality of mobile SNS significantly affects user trust. H4. The system quality of mobile SNS significantly affects flow...

... at: david.servera@ucv.es © Emerald Group Publishing Limited 2008 Communication technologies Distribution management Service levels Customer loyalty Customer satisfaction The inclusion of concepts such as service quality and relationship marketing has significantly changed both the academic...

... Publishing Limited 2006 Internet Trust Data security Privacy Customer loyalty The increasing use that organizations are making of new technologies, aimed at obtaining and processing data regarding consumer characteristics and behavior, has meant that consumers are very concerned about...