...K. Metaxiotis; John Psarras Intelligent solutions, based on expert systems (ES), to solve complicated practical problems in various sectors are becoming more and more widespread nowadays. Expert systems are being developed and deployed worldwide in myriad applications, mainly because...

...Shuliang Li; Barry J. Davies An intelligent hybrid system, called GloStra (developed by the author), for developing global marketing strategy and associated Internet marketing strategy is reported in this paper. The hybrid system is built to integrate the strengths of expert systems, fuzzy...

... subjective elements make classifying NPD projects into their appropriate contextual grouping difficult. Describes a rule‐based expert system which classifies NPD projects into their appropriate contextual groupings, suggests the level of emphasis for different success/failure factors and the right approach...

...Matt Eppinette; R. Anthony Inman; Roger Alan Pick Argues that expert systems are a useful tool in implementing quality customer service. Examines seven steps of customer service and illustrates how expert systems can support each step. Draws on the literature in the field to cite commercial...

...Barry Shore Suggests that the development and use of an expert consulting system is vulnerable to biases in the subject‐matter expert, knowledge‐engineer, validators, maintainers and end‐users. An expert system, developed at a large insurance company, is used to study these biases. An economic...

...Terry Anthony Byrd; Fwu‐Shan Shieh; Thomas E. Marshall Focuses on the development and implementation of an expert system in a paper mill plant of a large Fortune 500 company. A noteworthy issue in the development of this expert system is the use of neural network technology to decrease...

...Terry Anthony Byrd Reports on the comments of knowledge engineers (KEs) on the implementation of expert systems (ES) in their organizations. Describes telephone interviews with 28 KEs who had developed ES for end‐users of all kinds from experts to novices. The questions in the interview focused...

... intelligence (AI) attempts to make a computer capable of manipulating symbols. A branch of AI that has evolved recently attempts to capture knowledge and perform tasks that would require a human expert. These types of computer systems are called knowledge‐based expert systems. Knowledge‐based expert systems...

...Robert W. Stone; David J. Good Examines the value of expert systems in marketing organizations through a national mail survey of 117 marketing executives. All the examined respondents reported the successful use of expert systems in their organizations. The results indicate that while expert...

... for computer applications. Fuzzy logic processors and compilers have facilitated the development of expert systems that typically use a lot of imprecise data. These expert systems have been used successfully as control units in industrial settings and as decision support systems in hospital settings. Fuzzy...

...Rajeev Kaula; Leslie C. Lander Increasing utilization of expert systems in organizations has necessitated development of large‐scale expert systems that deal with complex problem domains requiring handling of large knowledge bases. Adapts the concepts and structures of open information systems...

... with information systems and those who run them. It is concluded that such a gap must be eliminated through training and education, if information systems are to be effective in achieving a strategic competitive advantage for the organization. © MCB UP Limited 1994 Education Expert systems...

... better management systems. The fundamental idea of the philosophy they are committed to is to challenge everything. Their view clearly indicates that JIT has a goal‐oriented objective and should be implemented on a contingency basis. © MCB UP Limited 1994 Expert systems Implementation Just...

...Anil Gulati; Mahmoud M. Yasin Presents an application of an expert system in the commodities market. The system is designed to facilitate decision making with regard to when to buy and sell. This system has several attractive features which make it very appealing to users without much computer...

...John Tieperman; R. Anthony Inman; Roger A. Pick The highly competitive service sector of the economy is important and growing. Expert systems can provide a competitive edge for companies in the service sector. Reasoning from examples in health care, education,financial services, transport...

...Patricia L. Rees Suggests that, though user involvement in the design and implementation of expert systems (ES) is generally encouraged in the literature, the incidence of successful user participation continues to be low. Draws on research carried out for a large British company on four expert...

...Robert W. Stone; David J. Good Examines the relationships between the frequency of expert system use and the system′s hardware, access location, and features. Also examines the relationship between the expert system′s hardware and access location. The study is empirical, using a survey of marketing...

...Hossein Bidgoli Shows how to introduce computer support for the implementation of different decision‐making settings. Provides a comparison between decision support and expert systems. Analyses the similarities and dissimilarities of decision support systems (DSS) and expert systems(ES...

...Luvai F. Motiwalla; Vidyaranya B. Gargeya Despite previous work on expert systems in the manufacturing sector very few articles relate to a classification scheme for the application of Expert Systems (ES) in the service operations area. Based on a review of more than 200 abstracts from the ABI...

...Patricia L. Rees Puts forward a framework for carrying out user evaluations of expert systems, which is based on user evaluations carried out in a large British company over a period of three years. The aim of this framework is to ensure that the aims of the expert system designers and the users...