...Ian Millar This two‐part article focuses on the need to ignore the many acronym‐based initiatives and programmes that tend to drive business performance. The author recommends that people must play a critical role in any performance improvement initiative. People should work in an effective team...

...Nan Shing Ong Very little has been written on productivity improvements for a “made‐to‐order” manufacturing environment which is usually dominated by small manufacturing companies. Unlike large companies which are capable of applying just‐in‐time (JIT) philosophies to ensure high productivity gains...