...Jung-Chieh Lee; Xiaoni Huang Purpose With the rise of artificial intelligence (AI) technologies, mobile fitness applications (MFAs) increasingly offer personalized coaching, adaptive training, and real-time feedback. While users' AI self-efficacy and loyalty are crucial for maximizing...

...-advisors on downstream outcomes such as trust, financial well-being and loyalty. Design/methodology/approach Partial least squares structural equation modeling (PLS-SEM) and necessary condition analysis (NCA) was applied. Findings The findings indicate that (1) human-like characteristics of robo...

...Thi Tuan Linh Pham; Han-Chung Huang; Fan-Chen Tseng; T.C.E. Cheng; Ching-I Teng Purpose Flow, or total concentration with intrinsic enjoyment, has been recognized as being able to enhance online gamer loyalty. However, some gamers who experience flow do not exhibit strong loyalty, posing the vital...

... frustration. Explaining how workplace frustration and users' need satisfaction affect loyalty of online gamers, this study aims to formulate hypotheses and develop a framework based on the self-determination theory (SDT). Design/methodology/approach The authors use an online survey to collect 848...

...Fan-Chen Tseng; T.C.E. Cheng; Pei-Ling Yu; Tzu-Ling Huang; Ching-I. Teng Purpose Mobile instant messaging (MIM) apps could provide rich and instant information in employees’ communication. However, how media richness impacts MIM user loyalty is unknown. The purpose of this paper is to adopt media...

... relates to IT service quality, thereby influencing satisfaction (i.e. dedication). In addition, CP was also found to be positively associated with switching costs (i.e. constraint). Both satisfaction and switching costs have significant influences on loyalty. Furthermore, IT capabilities, organizational...

... smartphones for instance, today’s most sophisticated smartphones are likely to lose their appeal within a few years. Yong Liu can be contacted at: yong.liu@aalto.fi © Emerald Group Publishing Limited 2016 Loyalty Satisfaction Cognitive dissonance Alternative attractiveness Change...

... indicate that use attitude and the subjective norm, both TPB variables, directly and significantly influence social network loyalty. Thus, network loyalty can be achieved if the individual shows a favourable attitude towards use and receives positive feed-back (comments, opinions, etc.) from friends...

...-quality second order dimension, are critical to obtaining loyalty through perceived value. In terms of functional quality, however, privacy is not significant for consumers because security programs have improved. Moreover, the e-quality – perceived value – loyalty service chain has been confirmed...