... manufacturing enterprises (SMMEs) in Malaysia. Design/methodology/approach This is a quantitative study in which 163 valid responses were empirically collected from SMMEs in Malaysia via self-administered structured questionnaires. Findings Performing a partial least squares–structural equation...

... Malaysia Mobile applications UTAUT2 In recent years, mobile devices (m-devices) have become a necessary gadget in the modern lifestyle, as the number of m-devices is expected to exceed the world population (Mclaughlin, 2013). M-devices, such as smartphones and tablets, not only provide users...

... and internet banking use. Practical implications – The study findings help managers understand the factors that determine Malaysia users trust and trustworthiness perceptions in internet banking. With reports indicated increase in internet banking use in Malaysia, the study findings provide important...

...Bee Yee Liau; Pei Pei Tan Purpose – The purpose of this paper is to study the consumer opinion towards the low-cost airlines or low-cost carriers (LCCs) (these two terms are used interchangeably) industry in Malaysia to better understand consumers’ needs and to provide better services. Sentiment...

.../approach – Data are collected using the questionnaire survey method from 339 middle and top managers working in four high-tech industries in Malaysia. Findings – Results show that in most high-tech industries in Malaysia, managerial ties with universities and with government officials facilitate...

... sharing behaviour. Design/methodology/approach This research is based on a survey of 116 Information Systems personnel in Malaysia. Structural equation modelling is used to test the hypothesis. Findings The results show that job involvement, job satisfaction and OCB are independent and positively...

... to the construction industry in Malaysia, raising the question of generalizability of the proposed model, as well as across different industries and countries. Practical implications It is posited that the proposed conceptual model, when implemented, would enable construction practitioners to administer...

... have a direct and significant impact on organizational and innovation performance of Malaysian firms. Innovation improvement caused by SCM also results in better organizational performance. The findings also reveal that manufacturing and service firms in Malaysia do not have a significant difference...

..., such as electronic data interchange (EDI), e‐mail, universal file access, videoconferencing and teleconferencing services. Noor Akma Mohd Salleh can be contacted at: akmasalleh@um.edu.my © Emerald Group Publishing Limited 2010 Malaysia Financial services Performance measures Information systems...

..., and using knowledge. Design/methodology/approach Data measuring top leaders social power and knowledge management (KM) practices is gathered from 402 KWs representing 180 Multimedia Super Corridor status firms in Malaysia. Findings The analysis indicates that expert power has a positive influence...

... of employees. Design/methodology/approach Questionnaires are distributed to 433 employees of 98 different firms from manufacturing and service industries in Malaysia. Findings The results support significant negative correlation among all TQM practices (i.e. leadership, strategic planning, customer...

...Wen‐Yi Sit; Keng‐Boon Ooi; Binshan Lin; Alain Yee‐Loong Chong Purpose The purpose of this paper is to investigate the relationship between total quality management (TQM) practices and customer satisfaction (CS) as perceived by managers' perspectives in Malaysia's service sector. Design...

...Toh Tsu Wei; Govindan Marthandan; Alain Yee‐Loong Chong; Keng‐Boon Ooi; Seetharam Arumugam Purpose This study aims to empirically examine the factors that affect the consumer intention to use (IU) mobile commerce (m‐commerce) in Malaysia. The five factors examined in this study are perceived...

...David Yoon Kin Tong Purpose The purpose of this paper is to examine the employed jobseekers' perceptions and behaviours of third‐party e‐recruitment technology adoption in Malaysia. Design/methodology/approach Using the validated modified Technology Acceptance Model (TAM) without the attitude...

... (SMEs). Design/methodology/approach A questionnaire‐based survey was used to collect data from 406 managers or owners of SMEs in the southern region of Malaysia. Findings The results suggest that internet‐based ICT adoption provides a low cost yet effective communication tool for customers...

...&E) industry context. Design/methodology/approach Data for this study were collected using a self‐administered questionnaire that was distributed to 520 production workers in three major E&E organizations in Malaysia. Of the 520 questionnaires posted, 173 usable questionnaires were returned...

...' characteristics have significant and positive effects on the adoption of RosettaNet standards. Research limitations/implications The generalisability of the findings is limited as the study focuses only on E&E industry in Malaysia. Practical implications Organizations planning to adopt RosettaNet...

... not predict user resistance. Perceived usefulness is a predictor of usage but it does not predict user resistance. User resistance does not predict managers' performance. Research limitations/implications The study focuses only on the port industry in Malaysia and concentrates only on the management...

..., and knowledge map in the Malaysian telecommunication industry. Design/methodology/approach A questionnaire survey was conducted on telecommunication organizations located in the capital of Malaysia. Data were analyzed using indices and parametric statistics. Findings The results show...

... available and accessible (Nielsen, 2003 ; Caulfield, 2004a). Therefore, these public companies were likely to be among the most advanced in Malaysia, in terms of capitalizing on the new internet technology for communicating with both the investor community and specifically targeted end customers. Operating...