...-organization synergy, the boundary roles of job autonomy are also revealed. Design/methodology/approach With data from 368 employees recruited via Amazon Mechanical Turk (MTurk), the proposed hypotheses were examined using polynomial regression combined with response surface analysis. Findings...

... and applied a polynomial regression model and response surface analysis for disentangling ambivalent perception of CRM by investigating the influence of (in)congruence between perceived egoistic and altruistic motivation. Findings The incongruence between perceived egoistic and altruistic motivation can...