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Journal Articles
Industrial Management & Data Systems (2025) 125 (6): 2178–2205.
Published: 09 May 2025
...Yingting Chen; Eugene Cheng-Xi Aw; Garry Wei-Han Tan Purpose Financial technologies, specifically robo-advisors, are becoming indispensable in the digital transformation of financial institutions. This study focuses on the effects of user characteristics and the human-like attributes of robo...
Journal Articles
Industrial Management & Data Systems (2023) 123 (11): 2857–2881.
Published: 28 August 2023
...Huosong Xia; Qian Zhang; Justin Zuopeng Zhang; Leven J. Zheng Purpose This paper aims to investigate investors' willingness to use robo-advisors from customers' perspectives and analyzes the factors that drive them to use robo-advisors, including perceived usefulness and emotional response...
Journal Articles
Industrial Management & Data Systems (2019) 119 (7): 1411–1430.
Published: 07 June 2019
...Daniel Belanche; Luis V. Casaló; Carlos Flavián Purpose Considering the increasing impact of Artificial Intelligence (AI) on financial technology (FinTech), the purpose of this paper is to propose a research framework to better understand robo-advisor adoption by a wide range of potential...

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