...Meng Chen; Yao Chen; Hefu Liu; Henry Xu Purpose This paper aims to explore the influence of information technology (IT) capability (i.e. IT exploration and exploitation) on service innovation and ultimately financial performance in manufacturing firms. Moreover, this paper examines the contingent...

... using structural equation modeling (SEM). Findings The empirical results showed that CSR positively affected service innovation and product innovation in service firms and manufacturing firms, respectively, and that these effects were positively mediated by employee involvement and supplier...

... of servitization and service innovation (SI), and its resulting impacts on firm performance. Findings The results show that service orientation (SO) has direct positive impacts on firm performance in the manufacturing sector. Customer orientation (CO) and learning orientation (LO) have no direct impact on firm...

...Wenhui Fu; Qiang Wang; Xiande Zhao Purpose The purpose of this paper is to explore research opportunities for service innovation and system design in network platforms by investigating representative case examples in an emerging market, China. Design/methodology/approach The authors provide...

...Wenhui Fu; Qiang Wang; Xiande Zhao Purpose The purpose of this paper is to systematically review the platform literature and synthesize the various topics of research into a common framework to reveal the relations between platform-based service innovation, system design and other platform-related...

...Qiang Wang; Chris Voss; Xiande Zhao; Zhiqiang Wang Purpose – The purpose of this paper is to explore different modes of service innovation by examining business model innovation alongside two traditional modes: product innovation and process innovation. Design/methodology/approach...

... and service innovation and show the differences to goods. We propose a definition for service integration and service convergence and show their relationship to each other. Lastly, we compare service convergence with technology convergence. In Chapters 3 and 4, we provide a case study of Bumrungrad...

...Yen-Ku Kuo; Tsung-Hsien Kuo; Li-An Ho Purpose – The purpose of this paper is to investigate the relationships among job satisfaction, workplace friendship, knowledge sharing and service innovation. Design/methodology/approach – This is an empirical study that targets electronic information...