... Publishing Limited Licensed re-use rights only ChatGPT Generative AI Structural topic modeling (STM) Task-technology fit theory Sentiment analysis Netnography Artificial intelligence (AI) has become a transformative force, reshaping industries and human interactions at an unprecedented...

... Service-dominant logic Human-computer interaction Electronic service context Task-technology fit theory As electronic service (e-service) applications affect various aspects of our digital lives, the need for better service encounters based on human-computer interaction (HCI) becomes more...