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Journal Articles

Ambidextrous use of intelligent personal assistants: the role of individual unlearning

Mengyuan Wang, Yaobin Lu, Weimo Li

Internet Research 1–20.

https://doi.org/10.1108/INTR-07-2024-1099

Published: 08 September 2025

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Includes: Supplementary data

Journal Articles

The golden zone of AI’s emotional expression in frontline chatbot service failures

Qian Chen, Yeming Gong, Yaobin Lu, Xin (Robert) Luo

Internet Research (2025) 35 (3): 1065–1103.

https://doi.org/10.1108/INTR-07-2023-0551

Published: 15 August 2024

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Journal Articles

How does material adaptivity of smart objects shape infusion use? The pivot role of social embeddedness

Qian Hu, Zhao Pan, Yaobin Lu, Sumeet Gupta

Internet Research (2024) 34 (4): 1219–1248.

https://doi.org/10.1108/INTR-04-2022-0253

Published: 03 July 2023

View article titled, How does material adaptivity of smart objects shape infusion use? The pivot role of social embeddedness

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Journal Articles

Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty

Qian Chen, Yaobin Lu, Yeming Gong, Jie Xiong

Internet Research (2023) 33 (6): 2205–2243.

https://doi.org/10.1108/INTR-09-2021-0686

Published: 17 January 2023

View article titled, Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty

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Journal Articles

Users' subsequent innovation after organizational adoption: evidence from an online game user innovation community

Weimo Li, Yaobin Lu, Jifeng Ma, Bin Wang

Internet Research (2023) 33 (4): 1446–1472.

https://doi.org/10.1108/INTR-08-2021-0578

Published: 29 September 2022

View article titled, Users' subsequent innovation after organizational adoption: evidence from an online game user innovation community

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Journal Articles

You change, I change: an empirical investigation of users' supported incremental technological change in mobile social media

Zhao Pan, Yaobin Lu, Sumeet Gupta, Qian Hu

Internet Research (2021) 31 (1): 208–233.

https://doi.org/10.1108/INTR-06-2019-0226

Published: 21 August 2020

View article titled, You change, I change: an empirical investigation of users' supported incremental technological change in mobile social media

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Journal Articles

Understanding group-buying websites continuance: An extension of expectation confirmation model

Hong Zhang, Yaobin Lu, Sumeet Gupta, Ping Gao

Internet Research (2015) 25 (5): 767–793.

https://doi.org/10.1108/IntR-05-2014-0127

Published: 05 October 2015

View article titled, Understanding group-buying websites continuance: An extension of expectation confirmation model

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Ambidextrous use of intelligent personal assistants: the role of individual unlearning

The golden zone of AI’s emotional expression in frontline chatbot service failures

How does material adaptivity of smart objects shape infusion use? The pivot role of social embeddedness

Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty

Users' subsequent innovation after organizational adoption: evidence from an online game user innovation community

You change, I change: an empirical investigation of users' supported incremental technological change in mobile social media

Understanding group-buying websites continuance: An extension of expectation confirmation model

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