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Keywords: AI chatbots
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Journal Articles
Journal:
Internet Research
Internet Research (2023) 33 (6): 2205–2243.
Published: 17 January 2023
...Qian Chen; Yaobin Lu; Yeming Gong; Jie Xiong Purpose This study investigates whether and how the service quality of artificial intelligence (AI) chatbots affects customer loyalty to an organization. Design/methodology/approach Based on the sequential chain model of service quality loyalty...
