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Keywords: Dehumanization
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Journal Articles
Journal:
Internet Research
Internet Research (2025) 35 (3): 1065–1103.
Published: 15 August 2024
... The results suggest that, from the analysis of interview data, AI chatbot service failures mainly include four categories: failure to understand, failure to personalize, lack of competence, and lack of assurance. The results also reveal that AI chatbot service failures positively affect dehumanization...
