... to investigate the antecedents and consequences of online patient reviews on online health platforms. Design/methodology/approach This study introduced an online interaction model with multiple stages aimed at examining how physicians' service quality affects patients' review behavior and, consequently...

...Winston T. Su; Zach W.Y. Lee; Xinming He; Tommy K.H. Chan Purpose The global market for cloud gaming is growing rapidly. How gamers evaluate the service quality of this emerging form of cloud service has become a critical issue for both researchers and practitioners. Building on the literature...

...Qian Chen; Yaobin Lu; Yeming Gong; Jie Xiong Purpose This study investigates whether and how the service quality of artificial intelligence (AI) chatbots affects customer loyalty to an organization. Design/methodology/approach Based on the sequential chain model of service quality loyalty...

... quality, service quality, system quality, and instructor quality, as the antecedents of e‐learning acceptance can provide detailed accounts of the key forces underpinning employees' perception with regard to their beliefs (i.e. perceived usefulness, perceived ease of use, and perceived enjoyment...

...Martin O’Neill; Christine Wright; Adrian Palmer Heightened competition in the e‐commerce domain continues to force the need for a reliable and user‐friendly service quality measurement methodology. The challenge facing practitioners, however, is to identify and implement the most appropriate...

... Service quality Voice Monitoring Over the last two decades, the Internet has evolved from a few interconnected networks that linked research laboratories, universities, or military infrastructure, to an everyday tool which is easy to access and use by many people. The dramatic evolution can...

... of multimedia applications and on the possible communication patterns considering different topological variants for heterogeneous Internet‐ATM networks. Computer architectures Internet ISDN Multimedia Service quality Multimedia systems have attracted much attention during the last few years...