... Monetary social functions Non-monetary social functions Social capital Swift guanxi Social identity Knowledge-sharing intentions Online social Q&A communities provide a great deal of knowledge in the form of social interaction (Fang and Zhang, 2019 ; Song et al., 2019). However...

...Xuan Liu; Shan Lin; Shan Jiang; Ming Chen; Jia Li Purpose The authors empirically examined social capital factors affecting patients' social support acquisition with the aim of providing guidance to patients seeking social support online. Design/methodology/approach The authors used social...

... the determinants of knowledge sharing in such OHCs from the social capital perspective may prove particularly enlightening. Design/methodology/approach A questionnaire-based online user survey of two smoking cessation OHCs, one based in Finland and one based in China, was performed. Performing data analysis...

... and bonding social capital on consumers' positive and negative brand-related electronic word-of-mouth (eWOM) sharing with in-group and out-group audiences. Design/methodology/approach The online survey was conducted with young adult consumers in the Netherlands (N = 322). Multiple regression...

...Daqing Zheng; Lin Huang; Ki Joon Kim Purpose Social networking services (SNSs) have been praised for their social capital (SC) benefits. However, the time displacement hypothesis in Internet research may challenge such an optimistic view. In response to this challenge, this study aimed to develop...

... oppositional loyalty and customer satisfaction in the context of FOC. By applying the expectation–confirmation model (ECM), the purpose of this paper is to investigate the determinants of oppositional loyalty and satisfaction from the perspective of social capital and e-quality. Design/methodology/approach...

...Chun Kwong Chan; Yulin Fang; Huifang Li Purpose The purpose of this paper is to develop a nuanced understanding of premium customers’ intent to adopt an interactive electronic channel (IEC) and the moderating role of social capital on perceived relative advantage (RA) in adoption. Design...

...Pilar Madrazo-Lemarroy; Karla Barajas-Portas; Maria Elena Labastida Tovar Purpose The purpose of this paper is to probe how reward-based crowdfunding campaigns accomplish their goal by adopting the theoretical constructs of social capital dimensions: structural, cognitive and relational. Design...

... with six constructs, including three dimensions of social capital (structural, relational and cognitive), contracts, relational risk and repurchase intention. The hypotheses are tested on data collected from 395 usable responses in Taiwan, using structural equation modeling. Findings The findings...

...Mingli Zhang; Nuan Luo Purpose – Brand communities have been labeled as a social aggregation of brand fans and businesses. Yet, limited research has examined customers’ perceived relationship benefits in brand community on social media. Drawing from social capital theory and relationship benefits...

...Shuiqing Yang; Yuan Liu; June Wei Purpose – Social capital has been identified as a valuable resource that can lead to various positive outcomes of social activities in both online and offline communities. The purpose of this paper is to argue that social capital can also be an important...

...Xi Chen; Yin Pan; Bin Guo Purpose – The purpose of this paper is to determine the influence and interaction of social networks and personality traits on the self-disclosure behavior of social network site (SNS) users. According to social capital theory and the Big Five personality model...

... at work. Design/methodology/approach – Based on media synchronicity and social capital theories, the authors propose that social media can foster employees’ social capital and subsequently facilitate knowledge transfer. Both social capital and knowledge transfer help promote work performance...

... of virtual community and asset specificity is also provided. Chung‐Chi Shen can be contacted at: georgeccshen@gmail.com © Emerald Group Publishing Limited 2009 Communities Social capital Worldwide web Internet Taiwan With the rapid growth of web‐based services around Web 2.0...