From low technology to high technology: a tale of two printing companies

Information technology (IT) is a powerful communication and computing tool in today’s business environment. The role of IT in shaping business operations is a crucial one. IT can redesign and transform a low technology industry into a high technology industry. The printing and publishing industry is one such case. Two local printing companies in Singapore, namely Superskill Graphics and Xpress Print, had won the national IT awards in 1990 and 1994 respectively for their innovative use of IT. Aims to examine how both companies deploy IT to transform their printing processes from a low technology, labour‐intensive environment with local clientele in the 1970s to a high technology environment with global clientele in the 1990s.